Shamrock Card FAQs

Shamrock Cards are issued to eligible full-time faculty and staff whose job responsibilities require business-related purchasing or travel, as determined by unit business managers and finance leadership. Spending limits and merchant restrictions may be applied based on departmental needs and University policy.

• The Shamrock Card is not a benefit of employment.
• The University may revoke card privileges at any time for non-compliance with policies or repeated late statement submissions.
• Exceptions to standard eligibility, such as students, part-time staff, or emeritus faculty members, may be considered on a case-by-case basis and require documented business justification and multi-level approval.
• Cards must only be used by the named cardholder and may not be shared.

To apply for a Shamrock Card, complete the online application. The application requires approval from both your supervisor and the appropriate Business Manager or Finance Leadership.

A valid business purpose must be provided, and a University budget account, either unrestricted or restricted, must be designated as the default account for all transactions.

Issuance of a Shamrock Card is subject to eligibility requirements and final approval.

Complete the Shamrock Card Application

No. The Shamrock Card is part of a company-billed, company-paid program, so it does not require a personal credit check and does not appear on your personal credit report.

All charges are billed directly to and paid by the University. Shamrock Card transactions are considered a direct use of University funds.

While the card does not impact your personal credit, you are responsible for reviewing, coding, and submitting your Shamrock Report in travelND/Concur in a timely manner. Failure to comply with policies or repeated late submissions may result in the University revoking your card privileges.

If you have additional questions, contact shamrockcard@nd.edu or 574-631-3388.

The Shamrock Card Policy is available on the Office of the Controller’s website (controller.nd.edu) in the Resource Library.

Access the Shamrock Card Policy

All Shamrock Cards are set up with a centralized University billing address. When prompted for the Billing Address, use:

University of Notre Dame
802 Grace Hall
Notre Dame, IN 46556

The phone number associated with your card is your University phone number.

When completing an online purchase, be sure to enter the Shipping Address where the item should be delivered. Do not use the 802 Grace Hall billing address as the shipping address.

Using incorrect billing information may result in declined transactions.

While it is possible to add your Shamrock Card to Apple Wallet or other digital payment apps, this is not recommended.

Digital wallets and merchants often default to the last card used, which increases the risk of accidental personal charges. In addition, your Shamrock Card uses a centralized University billing address (802 Grace Hall), which may not align with the personal billing information stored in your digital wallet. This can lead to transaction issues or declined purchases.

Personal charges on the Shamrock Card require reimbursement and must be reconciled on your Shamrock Statement report in Concur, creating additional administrative work and potentially triggering internal review.

If you choose to add your card to a digital wallet, use caution and always confirm the correct card is selected before completing a transaction.

Shamrock Cards are part of a company bill, company pay program, so you will not receive a statement directly from JPMorgan Chase.

Instead, all transactions are automatically imported into travelND/Concur. For each billing cycle with activity, travelND/Concur generates a Shamrock Report (e.g., “Shamrock Report 03/26 – 04/25”), which serves as your official monthly statement.

You are responsible for reviewing, coding, and submitting this report. Do not add or delete any transactions from your Shamrock Report in travelND/Concur.

If you have questions about a charge, contact shamrockcard@nd.edu.

No, Shamrock cardholders do not have access to JPMorgan Chase PaymentNet.

All transactions are automatically imported into travelND/Concur, where a Shamrock Report is generated for each billing cycle with activity. This report serves as your official statement and must be reviewed and submitted in travelND/Concur to ensure expenses are processed and paid.

Spending limits and merchant access are set based on business needs and require approval from your Business Manager or Finance Leadership.

Requests for limit increases or additional merchant access, including travel, must be submitted by your Business Manager or an authorized Department Approver using the Shamrock Card Limit & Travel Access Request Form.

Please contact your department’s Business Manager or Finance Administrator to initiate a request or determine next steps. If you are unsure who serves in this role for your area, contact shamrockcard@nd.edu.

Once submitted, requests are reviewed and processed in the order received and are typically completed within 1 to 2 business days.

Not all Shamrock Cards are automatically enabled for travel-related purchases. Merchant access is determined based on business need and requires approval from your Business Manager or Finance Leadership.

If you are unsure whether your card has travel access, contact your Business Manager or Finance Administrator, or email shamrockcard@nd.edu for assistance.

To enable travel access, a request must be submitted by your Business Manager or an authorized Department Approver using the Shamrock Card Limit & Travel Access Request Form.

If you are unsure who to contact to request this access, email shamrockcard@nd.edu for assistance.

To obtain your Shamrock Card credit limit and available credit, call JPMorgan Chase Customer Service at 800-316-6056. The automated system will provide your current card balance, last statement balance, available credit limit, and credit limit.

Yes. Shamrock Card transactions made in a foreign currency are subject to JPMorgan Chase’s standard international transaction fee of 1.5% of the transaction amount.

This fee is automatically applied by JPMorgan Chase and will appear as part of the transaction in your Shamrock Report in travelND/Concur.

If you have questions about an international transaction or fee, contact shamrockcard@nd.edu.

The Shamrock Card should not be used for personal expenses under any circumstances. However, if an accidental personal charge occurs, you need to reimburse the University promptly.

• Do not delete the transaction from your Shamrock Report in travelND/Concur.
• Reimburse the University using the online payment link (credit or debit card).
• If you need assistance, contact shamrockcard@nd.edu.

If you have an accidental personal charge, you still need to document it on your Shamrock Report in travelND/Concur. Do not delete the transaction.

To document the personal transaction enter the following:

• Expense Type: Select “PERSONAL to be Reimbursed (will charge 72001)”
• Business Purpose: Enter “Personal charge to be reimbursed”
• Reciept: You may use the Missing Receipt Affidavit and indicate this was a personal charge.
• Comments: Note “Reimbursement made to the University for accidental personal charge”

You must document both the original charge and the corresponding credit on your Shamrock Report in travelND/Concur. Do not delete either transaction.

A. Document the original purchase

• Expense Type: Select the Expense Type that best matches the transaction, or use “Supplies (72001)” if unsure
• Business Purpose: Enter “Returned purchase – credit to follow”
• Receipt: If required, use the Missing Receipt Affidavit
• Comments: Note that the purchase was either returned or canceled and that a credit is pending

B. Document the return credit
Once the credit appears (typically within about one week):

• Expense Type: Select the same Expense Type used for the original purchase to ensure the transactions offset correctly
• Business Purpose: Enter "Return credit"
• Receipt: Not required for credit transactions

If the original charge and the credit appear on different Shamrock Reports, that is not a problem as long as the same Expense Type (account code) is used for both transactions.

If you have questions or need assistance, contact shamrockcard@nd.edu.

Immediate action
If you suspect fraud, contact Chase Customer Service immediately at 800-316-6056 (also listed on the back of your card).

• Report the charge: Chase will review recent transactions with you to identify any additional suspicious activity.
• Cancel and replace your card: Chase will cancel the compromised card and issue a replacement. If needed, you may request rush delivery at no charge.

What to expect next

• Fraud credits: Credits for fraudulent charges typically appear in travelND/Concur within about one week.
• Replacement card: Your new card will be sent to the Controller’s Office for setup, then delivered via campus mail unless you request pickup at 801 Grace Hall.

You must document both the fraudulent charge(s) and the corresponding credit(s) on your Shamrock Report in travelND/Concur. Do not delete any transactions.

A. Document the fraudulent charge(s)

• Expense Type: Select “FRAUD – Shamrock Card (will charge 72001)”
• Business Purpose: Enter “Fraudulent transaction”
• Receipt: If required, use the Missing Receipt Affidavit and note that the charge was fraudulent and a credit is pending

B. Document the fraud credit(s)
Once the credit appears (typically within about one week):

• Expense Type: Select “FRAUD – Shamrock Card (will charge 72001)”
• Business Purpose: Enter “Fraud credit”
• Receipt: Not required

If you have questions or need assistance, contact shamrockcard@nd.edu.

If you need to dispute a transaction, follow these steps:

Immediate action

• Contact Chase: Call JPMorgan Chase at the number on the back of your card to initiate the dispute.
• Provide details: The Chase representative may ask questions about the transaction to process your claim.
• Temporary credit: Once submitted, Chase will issue a temporary dispute credit, which typically appears in travelND/Concur within 5 business days.

TravelND/Concur reconciliation

• Submit both the original transaction and the dispute credit on your statement.
• Use the same Expense Type as the original purchase to ensure the transactions offset correctly.

Important follow-up

• JPMorgan Chase may contact you to request additional information or documentation.
• You must respond by the stated deadline. Failure to respond will result in the disputed amount being rebilled.

Shamrock Card training is required for all individuals receiving a Shamrock Card.

Approvers are not required to complete the training, but it is recommended. Training can be assigned upon request for those who would like to review program policies and cardholder expectations.

Shamrock Card Foundations: Policy Essentials training is assigned through Endeavor.

• You will receive an email from Endeavor when the training is assigned
• If you cannot find the email, log in to Endeavor and navigate to the Timeline section in the left menu, where the assigned training will be listed

If you have any questions or need assistance, contact shamrockcard@nd.edu.

Shamrock Card Foundations: Policy Essentials training is assigned through Endeavor and may be completed at your convenience.

However, the training must be completed with a passing score of 80% or higher before your card will be issued.

Shamrock Card Foundations: Policy Essentials training must be completed at each card renewal, approximately every three years.